Case Studies

Case Studies

Case studies from client work on small business efficiency, email, systems, and operations.

Case Study Email Authentication
How a hosting provider's default configuration quietly put an entire franchise network's outbound email in the spam folder - and what it took to fix it.

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Practical notes on running a small business more efficiently - tools, workflows, and the occasional observation from 30 years of systems work. Short, useful, and infrequent.